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We have 4 types of employee working amongst us, the Champions, the Mavericks, The Observers and the Dollops, - How do you spot them, and What do you do with them when you find them?

In this session we will help you to predict how people will react to change, so you can support them on that transition. When change is first introduced at work, the people affected will typically go through four stages. These can be visualised on the change curve. The stages are shock, anger, acceptance and commitment.

There is a lot of advice on listening out there. And there are also many different versions of “levels of listening”. In all honesty, most of them are pretty basic. A lot of this boils down to having the discipline to actually pay attention and be on someone else’s agenda. When we’re at our best, most of us find it pretty easy to do this. Unfortunately, in the real world, we’re often run down, busy and thinking about other things.